Usability specialist
Role title: Usability specialist
Also known as
Relevant professions:
Summary statement: Also known as Usability and ergonomics specialist, User experience specialist, Web/Software ergonomics specialist, Interface designer, Usability manager. In general, usability specialists make sure that products/services are easy for consumers to use. In internet field, usability specialists help to ensure that websites and web applications are easy and pleasurable to use.
Mission:  Ensuring that everyone (including handicapped and people with limited ICT knowledge) can use (access, understand and interact) a website or web application easily and according to the creator’s original intentions. Developing ideas to improve the website / web application in order to maximize its (business) impact and also to improve competitiveness of the company.
Deliverables: AccountableResponsibleContributor
  • Cost- and time requirements and schedule of usability tasks document including cost benefit analysis and reasoning.

  • Web ergonomics suggestions document.

  • Usability plan / guidance document.

  • Study on user requirements.

  • Mock-ups, Lo-Fi prototypes, blueprints.Study on designer / developer requirements.

  • Concepts and prototypes.

  • Ideas and suggestions for usability improvements.

  • Review / study on usability testing (inc. report on eye tracking results)

  • In charge of the ease of use of information systems and responsible for the satisfaction of the user during experience of use of the system.

  • Business plan.

  • Architecture design.

  • Website or web application development /finalizing.Risk management.

  • Process improvement

Main task/s:

For each prototype /revision of the website, web applications, applications for smartphones or tablets:

  • Information architecture: categorization of information into a coherent structure. Analysis and design of the data stored by information systems;

  • Planning for usability: provides guidance on what user-centred activities to conduct when during development to ensure good usability;

  • Design requirements analysis: captures and analyzes design requirements and specifications from designers / developers of the website or web application;

  • User requirements analysis:
    • Gathers and analyzes user requirements – by observing and interviewing potential users and by reviewing logs and analytics of monitored user activities;

    • Determines user needs and preferences;

    • Understands and prioritizes content and functionality needed in the user interface;

  • Interaction design:
    • Designs concepts and prototypes to illustrate overall interface layout, functionality and usage flow to support designers / developers;

    • Develops ideas and makes suggestions to designers and developers (in cases also to sales personnel or risk management team) for improving user friendliness;

Environment: Usually works independently, but interacts regularly with users to collect their feedback and with designers/developers to provide suggestions to them.
  • Improved user satisfaction (based on user feedback).

  • Increased business / sales revenue - in case of commercial websites or web services.

  • Comparison of usability testing results (before / after improvement)

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