Help us shaping European qualification profiles for jobs in the field of Internet-related services

The EQF-iServe project aims at making qualifications and current competence needs of internet-related services jobs roles transparent at European level by linking them to the European reference framework e-Competence Framework and EQF. The project partnership focused on 5 job roles in the field of internet related services and elaborated the following 5 European Specialist Profiles: Usability specialist, Internet Hotline Operator, Online community manager, Web marketer and Web seller.

Now we would like to validate the results obtained within our project by getting your feedback on those European Specialist Profiles!. If you are interested please fill in this questionnaire and hep us shaping the job profiles.

These five profiles include all relevant knowledge, skills and competences, needed for the proposed job profiles and refer them to the eCompetence framework and EQF. This will help to render existing qualifications in this field more transparent and comparable at European level which eventually will lead to easier employability of job seekers, and to overcome the skills shortage that SMEs experience in this area.

Furthermore, EQF-iServe supports training organizations to develop training curricula that correspond to the market needs and that are based on emerging knowledge, skills and competences description standards that guarantee comparability across Europe. In trying to bridge the gap between the educational world and work, it contributes to the goals set in the policy paper « New skills for new jobs ».

Give your feed back on the profiles
More information on EQF-iServe
More information on e-Jobs in Europe
Download the Internet-related services profiles

The Copenhagen Declaration Launched at the e-Skills Week final event

The European e-Skills Week 2012 – a pan-European campaign backed by the European Commission – came to its conclusion last Friday, 30 March 2012, after hundreds of exciting events and activities delivered across thirty-six countries.
As a result, the partners and stakeholders in European e-Skills Week have produced the e-Skills Copenhagen Declaration, which supports the objectives of the 2007 Communication from the Commission to the Council, the European Parliament, the European Economic and Social Committee and the Committee of the Regions and is a complement to the e-Skills Manifesto.
The Copenhagen Declaration has received the endorsement of thirty eight organisations, and many more will join in supporting the implementation of a grass roots activities to deliver competiveness, productivity and growth to Europe, through a strong commitment to ensuring that all European citizens are equipped to work and participate in the digital economy of the 21st century.
The Declaration is a complement to the latest version of e-Skills Manifesto, which will be published in fully in June 2012 – an interactive version of the Manifesto may be found on line for comment.

European e-Skills Week final event, 30 March 2012, Copenhagen

e-Jobs Observatory representants will attend the closing event of the European e-Skills Week 2012 on 30 March in Copenhage. The event will highlight and reward best e-Skills practice observed throughout the campaign and present recommendations to ensure the sustainability of the event. Special attention will be paid to the impact of skills on productivity and growth and on innovation ability.

Venue:  Experimentarium
Address: Tuborg Havnevej 7, DK-2900 Hellerup, Copenhagen
Date:  30 March 2012

EMF attended the e-Skills Week stakeholders opening conference

EMF as e-Skills Week stakeholder attended on 19 March 2012 the  e-Skills Week stakeholders opening conference in Brussels. The Conference bought together all stakeholders – such as high-level public authorities, key industry representatives and research organisations – to discuss the current situation and needs of the e-Skilled workforce.

The event featured a plenary session on e-Skills policy in practice, as well as panel debates on the topic of e-Skills with both young people and ICT professionals.

More events and activities are foreseen for the upcoming weeks, culminating in a dedicated e-Skills Week final conference on 30 March 2012.

e-Jobs Observatory partner international stakeholder of e-Skills week 2012

e-Jobs Observatory partner EMF, is now part of the international stakeholder network of e-Skills week 2012, together with other industry partners, education bodies and public authorities. The European e-Skills Week 2012 is a European campaign focused on showing people how to get jobs through e-skills in the digital age. Building on the success of e-Skills Week 2010, the DG for Enterprise and Industry has again teamed up with DIGITAL EUROPE and European Schoolnet, to drive awareness of the need for e-skills and their benefits. The campaign will deliver an exciting programme of events and activities in more than 30 countries; culminating in a dedicated e-Skills Week between 26 and 30 March 2012.

Internet related job profiles waiting for your comments!

The e-Jobs Observatory invites you to comment the different e-Jobs Profiles descrived on its website to improve the internet related jobs trainning offer in the EU. The sections contains descriptive information about 14 internet related job profiles generated by different initiatives.



-The EQF-Code project. The EQF-Code project aims at transferring and applying the European Qualification Framework and e-Competence Framework to Multimedia professions in the field of Content Development.
-The EQF i-Serve project. The EQF i-Serve project aims at helping training organizations to develop trainings that correspond to the needs of the industry and are based on emerging knowledge, skills and competences description standards that guarantee comparability across Europe. The profiles are based on the e-Competence Framework of CEN.
-The Council of European Professional Informatics Societies (CEPIS) under the EUCIP programme. EUCIP creates confidence in a pan-European skills standard for ICT Professionals, helps to close the IT skills gap, and increases the labour market value of certified practitioners.
CompTIA TechCareer Compass, a worldwide Information Technology (IT) repository for resources critical in attracting, training and developing properly skilled IT workers.

More information

Roundtable Meeting in Norwich – 7 April 2011

In the context of the Pro Internet project, a Roundtable Meeting on the “Needs of the Internet Industry Making Offer and Demand meet in Training and Education” took place in Norwich on 7 April 2011.

Its main conclusions were:

  • The most exciting prospects for new job creation are in combining traditional skills and competences with internet-based skills and competences.
  • Managers in large and small organisations still need to become fully aware of the opportunities in using/implementing the internet in their relevant business/organisational processes.
  • Intensified collaboration between training institutions and prospective employers is necessary and should be facilitated by government.
  • A proper investigation into what is exactly meant by “soft skills” needs to be carried out.
  • Employers call for highly specialist and modular trainings. Training institutions should follow this call. Governments should facilitate the process with light rather than heavy-handed intervention.
  • An information exchange platform at European level as a best/good practice transfer mechanism and a means to provide comparability of approaches, methods, frameworks and outcomes is useful.
  • Attempts to develop a labelisation, certification and normalization activity at European level must be envisaged over the long-term and must secure the buy-in of national labelisation, certification and normalization processes.
  • Collaboration with e-Skills UK, the STEM Centre and the Hotsource network should be explored.

 The full summary can be downloaded here.

SMEs on line !

Belgacom, Google and Bpost launch a new initiative : « Your company on line » to support SMEs to be available online. Only 49 % of Belgian SMEs are active on the internet. SMEs explain that creating and managing a website is too complicated, or too expensive, or time consuming. Most of those SMEs do not think that having a website is really valuable .

link to the initiative :