Tourism and e-Tourism : LEARNING FROM CONSUMER EXPERIENCES AND COMPLAINTS


ANEC (European consumer voice in standardisation) has published a European report on consumer experience and complaints, in which the services of tourism providers are analysed. The outcomes of the report provide a strong view on problems related to the relationship between providers and customers.

The e-Jobs Observatory takes into account most of the problems raised by the ANEC report. These are reflected in the e-Jobs Roles Profiles for e-Tourism and the soon-to-come Training Guidelines.

More information about the Anec survey.

ENTER2014 in Dublin “Where Social Inspiration meets Dynamic eTourism Innovation”!

Organized by the International Federation for Information Technology and Travel & Tourism (IFITT), the ENTER 2014 conference which took place this year in Dublin offered a unique forum for attendees from academia, industry, government, and other organizations worldwide to actively exchange, share, and challenge state-of-the-art research and industrial case studies on the application of ICTs to travel and tourism. The conference  covered a wide range of topics, among others:

• E-Learning and distributed learning 
• Cultural Heritage and Sustainability 
The next ENTER conference will be organised in Lugano between 3-6 February 2015.

eTourism Framework goes to E.N.T.E.R 2014 in Dublin!

HES-SO Valais-Wallis and Università della Svizzera Italiana, partners  of the eTourism Framework (e-TF) project, will participate on behalf of the project, in the upcoming ENTER conference in Dublin on 21- 24 January 2014.

This is an excellent opportunity to engage key players in the field of e-Tourism and exchange ideas about the current e-skills gap in this sector. This event comes on an excellent timing, as the evaluation process of the e-Tourism Role Profiles is still ongoing and the evaluation of the e-Tourism Training Guidelines will soon be launched. 
Background
e-TF aims at identifying new Role Profiles for e-Tourism Functions at European level and generating Training Guidelines to support Vocational Education and Training institutions in developing training courses that are in accordance with these. The ultimate goal of the project is to foster employability and prevent staff shortages in the field of e-Tourism. 
Visit the e-Tourism Focus area of the eJobs Observatory to learn more about this exciting field!
See you soon in Dublin!

The new era of skills in the Ambient Assisted Living fi…

We are happy to share with you the interview that Francois Adoue, President of the e-Jobs Observatory, gave to the organisers of the Silver Economy EXPO 2013. Within the framework of the Silver Economy EXPO, Mr Adoue presented Role Profiles for new jobs in the emerging field of Ambient Assisted Living, sector which lacks professionals with the skills this market needs. During this interview, Francois Adoue spoke about the importance of the e-Jobs Observatory in the development of new skills for new jobs!

More information about the participation of the e-Jobs Observatory in the Silver Economy EXPO!

Successful final event of CompAAL!

After 2 years of tackling the identification of skills and competences related to Ambient Assisted Living (AAL), CompAAL presented its results at the Silver Economy EXPO which took place for the first time in Paris, France on 5 – 6 December 2013! 

A booklet of 5 Role Profiles and a Training Guide for VET providers, employers and employees in the field of AAL are the outcomes of the partners’ efforts. These outcomes were presented during the micro-conference « How AAL boosts employment – a European view », which took place on 6 December 2013 at 14h30 at the Silver Economy EXPO 2013, Paris, France. Francois Adoue, Maison de la Promotion Social, presented the CompAAL results to an interesting public of approximately 40 professionals, amongst them SMEs and consultants. 
The EXPO allowed to enlarge the AAL network through contacts with companies innovating in the exciting field of AAL, a field with great market and employment potential! CompAAL was present at the EXPO with a booth from 5 December to 6 December 2013.

Fastrak has joined the e-Jobs Observatory

Fastrak Consulting Ltd specialises in the application of e-learning and blended learning to the workplace. It provides consulting services to public and private sector organisations across Europe. 
Clive Shepherd, the founder, is widely acknowledged as one of the UK’s foremost experts on workplace learning, with hundreds of published articles and several highly-acclaimed books to his name, including The Blended Learning Cookbook and The New Learning Architect. He speaks regularly at major international conferences and contributes regularly to his blog, Clive on Learning.
Fastrak is pleased to support the e-Jobs Observatory in its work encouraging the IT industry throughout the EU. 
The e-Jobs Observatory engages ICT SMEs in the development of new Job Profiles of the digital economy. Interested in supporting us? Click here.